Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?

FAQ

Ordering

How are the cactuses shipped?

Cactus Supply Company takes great care in ensuring that the cactuses they ship to your front door arrive in the best possible condition. Every cactus is shipped for free and carefully packaged in specially designed boxes to protect it from any damage during transit. The cactuses are carefully secured with ample padding to prevent any movement, and the boxes are marked with special handling instructions to ensure that they are treated with the care they deserve. In addition to providing top-quality packaging, Cactus Supply Company works closely with trusted shipping carriers to ensure that your cactus arrives at your door as quickly and efficiently as possible. The company also offers a satisfaction guarantee, so you can be confident that your cactus will arrive healthy and ready to thrive in its new home. Whether you are a seasoned cactus enthusiast or just starting to explore these fascinating plants, Cactus Supply Company is the ideal choice for anyone looking to bring the beauty of cactuses into their home.

How can I plant my cactus?

When your cactus arrives from Cactus Supply Company, you will need a few essential items to plant it successfully. Firstly, you will need a well-draining cactus potting mix, which is specifically formulated to provide the right balance of moisture and air flow that cactuses need to thrive. You will also need a suitable pot or planter, with drainage holes to prevent water from standing around the roots. A cactus fertilizer is also recommended, to help your cactus establish itself and grow strong roots. A hand trowel, gloves to protect your hands from the cactus's spines, and a watering can or hose will also come in handy. Additionally, you may want to consider adding a layer of pebbles or grit to the bottom of your pot to improve drainage. By following these simple steps and providing your cactus with the right care, you can help it grow healthy and strong in its new home.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Get in touch

Have questions about your order, or a general enquiry?